This unit presents both theoretical and practical knowledge needed for diagnosing and troubleshootingcomputer hardware and software problems, making use of different tools and techniques.You will be faced with faults that are simple (known, easy to remedy) andothers that are complex (unusual, requiring multi-step solutions) and you willbe diagnosing and correcting both types.
You will developthe skills to troubleshoot, find appropriate remedies and repair a range of hardwareand software faults in computer systems, all valuable skills in IT support. Youwill also learn how organisational policies can affect troubleshootingactivities.
Because the ITsystems world does not stand still, you too need to keep up to date withtechnical developments. You will refer to various sources of technical informationand assess which are of most value to an IT support technician.
An importantpart of this unit understands health and safety issues and good practices when workingon IT systems for fault rectification. On completion of this unit you will beable to handle tools correctly, follow health and safety procedures andmaintain data security and integrity when rectifying faults – and communicateefficiently and effectively with end users.